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    Process management in healthcare. Sant Camil Hospital case study

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    Sánchez, L.; Blanco,B.; ... (48.63Kb)
    Identificadores
    URI: http://hdl.handle.net/10902/4641
    ISSN: 2341-0108
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    Author
    Sánchez Ruiz, LidiaAutoridad Unican; Blanco Rojo, BeatrizAutoridad Unican; Simón, Rosa María
    Date
    2013
    Derechos
    © Universidad del País Vasco. Escuela Universitaria de Estudios Empresariales de San Sebastián
    Publicado en
    Revista de dirección y administración de empresas = Enpresen zuzendaritza eta administraziorako aldizkaria, ISSN-e 2341-0108, Nº. 20, 2013 , págs. 1-8
    Publisher
    Universidad del País Vasco. Escuela Universitaria de Estudios Empresariales de San Sebastián
    Enlace a la publicación
    http://www.ehu.es/ojs/index.php/rdae/index
    Palabras clave
    Process management
    Healthcare
    Quality
    Case study
    Abstract:
    Nowadays due to the crisis, some government measures are aimed at reducing healthcare spending, affecting in some level or another the quality offered. Process management is said to be a useful tool for reducing healthcare costs by improving management without any additional economic investment. That is doing more with the same resources and without reducing the quality offered. In this study an empirical case of a Catalan hospital is presented. Overall, the usefulness of process management in the healthcare sector is shown and some tips are provided for those managers that want to implement this management system in their hospitals. This work is also interesting for those managers responsible for the National Healthcare System due to a big question is stated: what would happen if process management was implemented in the whole healthcare system?
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    UNIVERSIDAD DE CANTABRIA

    Repositorio realizado por la Biblioteca Universitaria utilizando DSpace software
    Contact Us | Send Feedback
    Metadatos sujetos a:licencia de Creative Commons Reconocimiento 3.0 España