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dc.contributor.advisorGallego Navarro, Teresa Carmen
dc.contributor.advisorHessellund, Baek
dc.contributor.authorOrejas Yáñez, Marta
dc.contributor.otherUniversidad de Cantabriaes_ES
dc.date.accessioned2013-11-06T12:18:14Z
dc.date.available2018-11-04T03:45:04Z
dc.date.issued2013-09-13
dc.identifier.urihttp://hdl.handle.net/10902/3848
dc.description.abstractThe core of this thesis is doing an analysis of the most common no-compliancesfound during external auditsfrom constructionsectorcompanies. After more than a decade of Quality Systems implementation most of construction companies have currently seen how frequently non-conformities appear as a result of the unfulfillment of the requirements established by the standard ISO 9001. This study presents an analysis of the actual construction industry obtained from the examination of external audit records from certification bodies. After analysing which nonconformities appear repeatedly, the result is compared to extracted reports from past years. The analysis of the non-conformity causes is performed for both samples, as well as, it is exposed what are the tendencies of its apperance in construction sector in the near future. In conclusion some corrective and preventive measures are proposed, in addition to, continuous improvement plans which can be used by these organizations to increase customer satisfaction, competitiveness and eventually, fulfill standard requirements.es_ES
dc.format.extent77 p.es_ES
dc.language.isoenges_ES
dc.rightsAtribución-NoComercial-SinDerivadas 3.0 Españaes_ES
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/es/
dc.subject.otherNo conformidad
dc.subject.otherNorma ISO
dc.subject.otherSistema de gestión de calidad
dc.subject.otherMedidas correctivas
dc.subject.otherAuditoría externa
dc.subject.otherSector de la construcción
dc.subject.otherNon-conformityes_ES
dc.subject.otherISO standardes_ES
dc.subject.otherQuality Management Systemes_ES
dc.subject.otherCorrective measureses_ES
dc.subject.otherExternal audites_ES
dc.subject.otherConstruction sectores_ES
dc.titleAnalysis of non-conformities from external auditses_ES
dc.typeinfo:eu-repo/semantics/masterThesises_ES
dc.rights.accessRightsinfo:eu-repo/semantics/openAccesses_ES
dc.description.degreeMáster europeo en Ingeniería de la Construcciónes_ES


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Atribución-NoComercial-SinDerivadas 3.0 EspañaExcepto si se señala otra cosa, la licencia del ítem se describe como Atribución-NoComercial-SinDerivadas 3.0 España