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dc.contributor.authorCordera Piñera, Rubén 
dc.contributor.authorNogués Linares, Soledad 
dc.contributor.authorGonzález González, María Esther 
dc.contributor.authorDell´Olio, Luigi 
dc.contributor.otherUniversidad de Cantabriaes_ES
dc.date.accessioned2020-01-07T15:32:57Z
dc.date.available2020-01-07T15:32:57Z
dc.date.issued2019-10-21
dc.identifier.issn2071-1050
dc.identifier.otherTRA2015-69903-Res_ES
dc.identifier.urihttp://hdl.handle.net/10902/17716
dc.description.abstractKnowing public transport service?s user satisfaction is essential to maintaining and increasing its quality and demand. Several studies have analysed the factors influencing users? satisfaction, considering their perceptions of specific attributes of the service. However, other aspects, such as the spatial distribution of users, i.e., their origin neighbourhoods, could significantly a ect their satisfaction with the service, showing social inequity patterns. This paper proposes a new methodology to evaluate whether these spatial di erences in satisfaction exist. Using the city of Santander (Spain) as an example, ordered probit models have been estimated, linking the bus users? overall satisfaction with variables that include their perceptions of the service and socio-demographic characteristics, and with dummy variables which classify each trip according to its neighbourhood origin. Our results confirm the existence of variations in satisfaction depending on the area of the city under study. In addition, user characterization variables, such as age, which were not significant when considering the city as a whole, proved to be influential in some areas. The estimated model, considering spatial di erences, had a higher goodness of fit than that of models not taking zoning into account, and reproduced the overall satisfaction pattern presented in the study area with less error. The consideration of spatial di erences in the modelling process enabled the detection of priority areas in which to implement measures to improve service quality and equity, thus increasing the use of public transport and supporting the promotion of a more sustainable mobility.es_ES
dc.description.sponsorshipThis work was based on the research project REALTIMEQUALITY—Modelling and control of perceived quality and service quality in real time as a tool to encourage public transport demand, TRA2015-69903-R funded by the Spanish Ministry of Economy, Industry and Competitiveness (MINECO) and the European Regional Development Fund (ERDF-EU) within the framework of the National Plan for Scientific and Technical Research and Innovation 2013–2016.es_ES
dc.format.extent22 p.es_ES
dc.language.isoenges_ES
dc.publisherMDPIes_ES
dc.rightsAtribución 3.0 Españaes_ES
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/es/*
dc.sourceSustainability 2019, 11, 5829es_ES
dc.titleIntra-Urban Spatial Disparities in User Satisfaction with Public Transport Serviceses_ES
dc.typeinfo:eu-repo/semantics/articlees_ES
dc.rights.accessRightsopenAccesses_ES
dc.identifier.DOI10.3390/su11205829
dc.type.versionpublishedVersiones_ES


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Atribución 3.0 EspañaExcepto si se señala otra cosa, la licencia del ítem se describe como Atribución 3.0 España