@techreport{10902/8105,
year = {2013},
url = {http://hdl.handle.net/10902/8105},
publisher = {COCOPS Coordinating for Cohesion in the Public Sector of the Future},
publisher = {COCOPS. Policy Briefs, 2. 2013},
title = {Satisfaction, voice and choice in european public services.},
author = {Clifton, Judith and Díaz Fuentes, Daniel and Fernández Gutiérrez, Marcos and James, Oliver and Jilke, Sebastian and Walle, Steven van de},
}