@techreport{10902/7352,
year = {2011},
url = {http://hdl.handle.net/10902/7352},
publisher = {MPRA},
publisher = {MPRA Paper No. 33051, agosto 2011},
title = {Bringing citizens back in: renewing public service regulation.},
author = {Clifton, Judith and Díaz Fuentes, Daniel and Fernández Gutiérrez, Marcos and Revuelta López, Julio},
}